Exclusively representing physician and health care providers since 1982, Keith is a nationally recognized leader in the Medical Malpractice Insurance marketplace. He is also a multi-year recipient of several ‘Recognition of Excellence Awards’ from some of the top-rated insurance carriers in the country. Keith has developed trusted relationships with the senior executives for Underwriting, Marketing and Risk Management for all of the carriers he represents, which enables him to communicate directly on behalf of his clients. His in-depth analysis of clients and prospective clients yields the best results possible for favorable premiums and customized policies.
As a licensed insurance professional, Elizabeth has 30 years of experience managing the agency and developing trusted working relationships with clients. She developed custom client management tools and software that are unique to the agency, and she provides extensive on-the-job training for our Client Service Specialists.
Prior to joining Neff & Associates, Elizabeth managed the Client Services Department for a hospital financial accounting system for 21 hospitals in the mid-Atlantic region and participated in financial accounting software development. Elizabeth earned a business degree from The Robert H. Smith School of Business at the University of Maryland College Park.
Janel joined Neff & Associates in 2013. As a licensed professional, Janel provides account management and support for clients ranging from solo practitioners to large group practices. She assists new clients in navigating the application process, and conducts annual account reviews to ensure proper coverage and benefits. Janel was recently promoted to “Senior Professional Liability Account Specialist”. Her knowledge of the professional liability marketplace, as well as related products, including Cyber Liability, E & O coverage, and Officers and Directors Coverage, is extensive. The clients she supports often comment on her outstanding level of service and meticulous attention to detail.
Prior to joining Neff & Associates, Janel most recently served as a Marketing Manager with Covance Inc. and previously held several marketing positions with the Pennsylvania State University. Janel earned a Bachelor of Science in Business Administration from Millersville University of Pennsylvania.
Sarah Dowell joined Neff & Associates in 2013. Sarah is a licensed professional, providing account management and support for clients, and research for coverage options for prospective clients. Sarah also specializes in customized programs for Health Care Facilities. Sarah was recently promoted to “Senior Professional Liability Account Specialist”. Her knowledge of the professional liability marketplace, as well as related products, including Cyber Liability, E & O coverage, and Officers and Directors Coverage, is extensive. Sarah maintains excellent professional relationships with both clients and underwriters, and is a well-respected professional with a wealth of knowledge in the complex and ever-changing medical professional liability marketplace.
Prior to joining Neff & Associates, Sarah worked in hospitality management. Sarah earned a Bachelor of Arts in Communication Arts/Public Relations and a Master’s Degree in Business Administration from Salisbury University. Sarah participates in activities with many local organizations including Assateague Coastal Trust, Chesapeake Bay Foundation, and the Surfrider Foundation.
Susan H. Mertes
Susan is the newest member of our Team, having joined us in January 2021. She is far from new to the Medical Professional Liability Insurance world, with a career in our industry since 1996. Her vast business experience and knowledge is an asset to our Agency and clients.
Susan has a comprehensive background in many aspects of medical professional liability, from business consultancy services, underwriting, market research, and client account management. Our clients will experience the same high level of quality service from Susan that they have come to expect from the rest of our Team. Susan will provide account management and support to new and existing clients. Her knowledge of the professional liability marketplace, as well as related products, including Cyber Liability, E & O coverage, and Officers and Directors Coverage, is extensive.
A Maryland native, Susan graduated from Goucher College with a degree in Economics. Susan is a member of MGMA-Maryland and Virginia (participant on Legislative Committee in Maryland), participant of Executive Committee for the Building for Life Campaign at the University of Maryland Medical System, a volunteer at Lighthouse Shelter in Annapolis (Homeless Prevention and Support Center) and part of the tutoring program at the Stanton Center (a local community center).